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Return Policy

RETURN POLICY

If you are unhappy with products purchased from WWW.COS-LABORATORIES.COM and wish to cancel your purchase and receive your money back, you can apply for the product return procedure within 14 calendar days.

The period of 14 calendar days provided for exercising this right begins to run from the date of receipt of the products by the consumer.

According to Ordinance no. 130/2000, the consumer is responsible for paying the costs of returning the products to the trader (for the return or exchange of the products), including the cost of transport from the consumer to the seller and from the seller to the consumer (for the exchange of the products). The right of return is only available to customers who have purchased products online from the WWW.COS-LABORATORIES.COM website.

All returns must contain products that are undamaged, in original condition, not worn, altered or damaged.

The customer has the right to unilaterally terminate the contract remotely within 14 calendar days without penalty and without giving any reason. The right of withdrawal does not apply to legal entities.